FAQ

SuriaLab is an online platform dedicated to the lab-affiliated end-user in Syria. We offer competitive prices and unique service.

SuriaLab makes it easy to search for and purchase all laboratory-related products, including medical and research equipment, instruments, consumables, kits, reagents, accessories, and services

No, the platform is exclusively for end-users affiliated with laboratories. Traders and agents are not granted access

Yes, SuriaLab lists all types of products, including new, refurbished, used, and expired items. These details are clearly specified for buyers, and search filters can be applied to display specific product types.

SuriaLab has a broad network of manufacturers and authorized distributors. In some cases, it acts as the direct official distributor, while in others, it sources products from certified third-party distributors. In all cases, SuriaLab remains responsible for ensuring product quality and warranty compliance for all purchases made through the platform.

Responses are typically received within 24 hours to two business days.

SuriaLab operates in SYRIA ONLY.

Only lab-affiliated end-user with a valid document that proves the affiliation with diagnostic or research laboratory work (Certificate, Trade License, Work ID ….) issued from SYRIA only.

If you are a lab-affiliated end-user, you can register by completing the registration form and uploading a valid document that proves your affiliation (in PDF or JPG format). Once your documentation is verified, full access to the platform will be granted within 24 hours.

A specialized team verifies the uploaded supporting documents before granting full access to the platform's services.

Registration on the platform is free. Payment is required only for the agreed value of goods, processed through a Proforma Invoice.

After logging in, you can browse products, add the required quantities to your shopping cart, and submit your order online. Following this, the SuriaLab team will contact you to provide a Proforma Invoice and finalize payment and delivery details.
Important Note: Adding products to your cart and submitting an inquiry or purchase request does not create any binding commitment between the buyer and seller. The transaction is only confirmed after the Proforma Invoice is issued, approved, and payment is received.

Each product page specifies a minimum purchase quantity that cannot be lowered. If you wish to negotiate the minimum for a specific product, you can contact us through email: [email protected] or WhatsApp.

You can reach out to us via email: [email protected] or WhatsApp to request a quote (RFQ) for unlisted products. Our team will assist you in locating and sourcing the requested items, if possible.

Yes, you can modify or cancel your order as long as it has not been confirmed and paid for.

Negotiations and discussions should be conducted exclusively with a SuriaLab representative.

Yes, end-users affiliated with laboratories can contact us via email: [email protected] or WhatsApp to discuss the possibility of obtaining approval to list their products on SuriaLab.

No, prices are only visible to verified and approved lab-affiliated end-user only with active accounts on the platform.

Only CASH payment are accepted.

These details are specified on each product page. Please review the product information carefully.

Delivery time will be stated in the Proforma Invoice that you will recieve.

Delivery is the responsibility of SuriaLab

All new products comes with a one-year warranty.
For refurbished equipment: you have to verify the warranty details on the product page and in the Proforma Invoice.

The listed prices are always intended for the private sector. Prices for the public sector may vary depending on the specific institution and applicable tax regulations.

1. Purpose

LabShop is committed to conducting its business with integrity, transparency, professionalism, and respect for applicable laws and regulations.

This Code of Ethics and Business Conduct sets out the basic principles that guide our company, employees, representatives, partners, and any third parties acting on our behalf.

2. Compliance with Laws and Regulations

LabShop is committed to complying with all applicable laws, regulations, licensing requirements, import/export rules, tax regulations, and public procurement procedures in the markets where it operates.

All business activities must be conducted through legal, transparent, and properly documented channels.

3. Anti-Bribery and Anti-Corruption

LabShop strictly prohibits bribery, corruption, facilitation payments, kickbacks, or any improper payment or benefit offered, promised, given, requested, or received to influence a business decision.

This applies to dealings with public officials, governmental entities, private customers, suppliers, healthcare professionals, laboratories, universities, hospitals, and all other business partners.

4. Gifts, Hospitality, and Entertainment

Gifts, hospitality, meals, travel, or entertainment may only be offered or accepted if they are reasonable, lawful, modest, transparent, and directly related to legitimate business purposes.

They must never be used to improperly influence a decision, tender, purchase, recommendation, or business outcome.

5. Fair Competition

LabShop is committed to fair and ethical competition. We do not engage in price fixing, bid rigging, market allocation, misuse of confidential information, or any other anti-competitive conduct.

We compete based on product quality, technical value, service capability, customer support, and professional performance.

6. Public Sector and Tender Interactions

Any interaction with governmental agencies, public institutions, ministries, universities, hospitals, laboratories, or public officials must be conducted transparently and through official channels.

LabShop is committed to respecting tender rules, procurement procedures, documentation requirements, and all applicable compliance standards.

7. Conflicts of Interest

Employees and representatives must avoid situations where personal interests conflict, or appear to conflict, with the interests of LabShop, its customers, suppliers, or partners.

Any actual or potential conflict of interest must be disclosed to management promptly.

8. Accurate Records and Documentation

LabShop is committed to maintaining accurate books, records, invoices, quotations, purchase orders, contracts, payment records, and supporting documents.

No false, misleading, incomplete, or artificial records may be created or maintained.

9. Confidentiality and Data Protection

LabShop respects confidential information received from customers, suppliers, partners, employees, and other stakeholders.

Confidential information must not be disclosed or used for unauthorized purposes. Personal and business data must be handled responsibly and in accordance with applicable data protection requirements.

10. Product Quality and Customer Support

LabShop is committed to representing high-quality scientific, medical, laboratory, and diagnostic solutions.

We aim to provide customers with accurate product information, responsible recommendations, proper technical coordination, and professional after-sales support.

11. Trade Compliance and Sanctions

LabShop is committed to complying with applicable trade, customs, import/export, and sanctions-related requirements.

The company will not knowingly engage in transactions that violate applicable restrictions or compliance obligations.

12. Reporting Concerns

Employees, representatives, and business partners are encouraged to report any suspected violation of this Code, applicable laws, or ethical standards.

Reports may be made to company management. LabShop will review concerns seriously and will not tolerate retaliation against anyone who raises a concern in good faith.

13. Responsibility and Implementation

All employees, representatives, and third parties acting on behalf of LabShop are expected to understand and follow this Code.

Management is responsible for promoting ethical conduct, supporting compliance, and taking appropriate action where violations are identified.

14. Acknowledgment

By working with or representing LabShop, employees, representatives, and business partners are expected to act in accordance with this Code of Ethics and Business Conduct.