FAQ

Makhazen X is an online platform dedicated to the wholesale trade and exchange of laboratory goods between traders and agents across the Middle East and North Africa. We offer competitive prices and a secure trading environment

Makhazen X facilitates the trade of all laboratory-related items, including medical and research equipment, instruments, consumables, kits, reagents, accessories, and services.

No, the platform is exclusively for traders and agents. End-users or individuals are not granted access.

Yes, Makhazen X lists all types of products, including new, refurbished, used, and expired items. These details are clearly specified for buyers, and search filters can be applied to display specific product types.

Products are distributed across various locations in the Middle East and North Africa. The exact location of each product is specified in its description.

Makhazen X does not interfere with official distributor agreements. The platform is solely for wholesale transactions between traders and does not sell to end-users. Therefore, any responsibilities related to local distributors rest with the buyer.
Makhazen X is not responsible for issues related to official product distributors in any country or regulatory compliance.

Yes, the identities of both buyers and sellers are not displayed during transactions.

Responses are typically received within 24 hours to two business days.

Makhazen X operates across the Middle East and North Africa region (MENA).

Only traders and agents with a valid commercial license from a country within the Middle East and North Africa can register. All accounts undergo verification to ensure transparency and credibility.

If you are a trader, you can register by completing the registration form and uploading a copy of your commercial license in PDF or JPG format. Once your documents are verified, you will be granted full access within 24 hours.

A specialized team verifies the commercial license and supporting documents before granting full access to the platform's services.

Registration on the platform is free. Payment is required only for the agreed value of goods, processed through a Proforma Invoice.

After logging in, you can browse products, add the required quantities to your shopping cart, and submit your order online. Following this, the Makhazen X team will contact you to provide a Proforma Invoice and finalize payment and shipping details.
Important Note: Adding products to your cart and submitting an inquiry or purchase request does not create any binding commitment between the buyer and seller. The transaction is only confirmed after the Proforma Invoice is issued, approved, and payment is received.

Each product page specifies a minimum purchase quantity that cannot be lowered. If you wish to negotiate the minimum for a specific product, you can contact us at any time.

You can reach out to us via email, WhatsApp, or phone to request a quote (RFQ) for unlisted products. Our team will assist you in locating and sourcing the requested items, if possible.

Yes, you can modify or cancel your order as long as it has not been confirmed and paid for.

Negotiations and discussions should be conducted exclusively with a Makhazen X representative.

Yes, traders can contact us via email, phone, or WhatsApp to discuss the possibility of obtaining approval to list their products on Makhazen X.

No, there is no platform-wide minimum sales requirement. Product owners are responsible for setting the minimum order quantity for each item.

The pricing is usually discussed between the product owner and the Makhazen X team. The general principle is that the product owner sets a fixed wholesale price for Makhazen X, which should be up to 30% lower than the prevailing market price. The Makhazen X team then determines the selling price for other traders on the platform.

No, prices are only visible to verified and approved traders with active accounts on the platform.

Only bank transfers are accepted.

Generally, prices do not include shipping, installation, or operation fees. These details are specified on each product page. Please review the product information carefully. Additional services, such as shipping and installation, may be available through a separate quote depending on the product and the destination country. You can discuss these arrangements on a case-by-case basis with the Makhazen X team when confirming your order.

Products are typically available at the location specified on the product page and can be picked up directly unless otherwise stated in the Proforma Invoice.

By default, the buyer is responsible for shipping and customs clearance unless otherwise agreed upon and specified in the Proforma Invoice.

Most new or refurbished equipment comes with a one-year warranty. However, please verify the warranty details on the product page and in the Proforma Invoice.