FAQ

SuriaLab is an online platform dedicated to the lab-affiliated end-user in Syria. We offer competitive prices and unique service.

SuriaLab makes it easy to search for and purchase all laboratory-related products, including medical and research equipment, instruments, consumables, kits, reagents, accessories, and services

No, the platform is exclusively for end-users affiliated with laboratories. Traders and agents are not granted access

Yes, SuriaLab lists all types of products, including new, refurbished, used, and expired items. These details are clearly specified for buyers, and search filters can be applied to display specific product types.

SuriaLab has a broad network of manufacturers and authorized distributors. In some cases, it acts as the direct official distributor, while in others, it sources products from certified third-party distributors. In all cases, SuriaLab remains responsible for ensuring product quality and warranty compliance for all purchases made through the platform.

Responses are typically received within 24 hours to two business days.

SuriaLab operates in SYRIA ONLY.

Only lab-affiliated end-user with a valid document that proves the affiliation with diagnostic or research laboratory work (Certificate, Trade License, Work ID ….) issued from SYRIA only.

If you are a lab-affiliated end-user, you can register by completing the registration form and uploading a valid document that proves your affiliation (in PDF or JPG format). Once your documentation is verified, full access to the platform will be granted within 24 hours.

A specialized team verifies the uploaded supporting documents before granting full access to the platform's services.

Registration on the platform is free. Payment is required only for the agreed value of goods, processed through a Proforma Invoice.

After logging in, you can browse products, add the required quantities to your shopping cart, and submit your order online. Following this, the SuriaLab team will contact you to provide a Proforma Invoice and finalize payment and delivery details.
Important Note: Adding products to your cart and submitting an inquiry or purchase request does not create any binding commitment between the buyer and seller. The transaction is only confirmed after the Proforma Invoice is issued, approved, and payment is received.

Each product page specifies a minimum purchase quantity that cannot be lowered. If you wish to negotiate the minimum for a specific product, you can contact us through email: Hi@SuriaLab.com or WhatsApp.

You can reach out to us via email: Hi@SuriaLab.com or WhatsApp to request a quote (RFQ) for unlisted products. Our team will assist you in locating and sourcing the requested items, if possible.

Yes, you can modify or cancel your order as long as it has not been confirmed and paid for.

Negotiations and discussions should be conducted exclusively with a SuriaLab representative.

Yes, end-users affiliated with laboratories can contact us via email: Hi@suriaLab.com or WhatsApp to discuss the possibility of obtaining approval to list their products on SuriaLab.

No, prices are only visible to verified and approved lab-affiliated end-user only with active accounts on the platform.

Only CASH payment are accepted.

These details are specified on each product page. Please review the product information carefully.

Delivery time will be stated in the Proforma Invoice that you will recieve.

Delivery is the responsibility of SuriaLab

All new products comes with a one-year warranty.
For refurbished equipment: you have to verify the warranty details on the product page and in the Proforma Invoice.

The listed prices are always intended for the private sector. Prices for the public sector may vary depending on the specific institution and applicable tax regulations.